Incidents reported on status page for Cinevisa TV https://status.cinevisa.com/ https://d1lppblt9t2x15.cloudfront.net/logos/7aa62af1aafddf6a78db8046d65727f1.png https://status.cinevisa.com/ en https://status.cinevisa.com/ Sat, 14 Mar 2026 01:06:42 +0000 https://status.cinevisa.com/#162719ea18cfb8211104776c5f30f245d4949d00c9e6874589f841d2f2345355 Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Fri, 13 Mar 2026 21:37:37 +0000 https://status.cinevisa.com/#162719ea18cfb8211104776c5f30f245d4949d00c9e6874589f841d2f2345355 Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Fri, 13 Mar 2026 21:06:43 +0000 https://status.cinevisa.com/#6fc44c522c4a09dd2891e58a788142cc764ff3ed559144fb400111bf7911e94d Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Fri, 13 Mar 2026 20:07:37 +0000 https://status.cinevisa.com/#6fc44c522c4a09dd2891e58a788142cc764ff3ed559144fb400111bf7911e94d Cinevisa V2 (Premium version) went down https://status.cinevisa.com/incident/847163 Wed, 11 Mar 2026 18:38:00 -0000 https://status.cinevisa.com/incident/847163#f382934c3ddeffabea8e4fbd9bcc766f7b9f88d7a868430b5a2aa7c44e86d595 ✅ Resolved: All Services Restored Current Status: Resolved Impacted Services: All Services Update Summary We are pleased to report that all systems are now fully back online and operating normally. Incident Details & Root Cause This temporary service disruption was caused by an unexpected power outage at our primary data center. The data center infrastructure team has successfully restored power, stabilized the environment, and verified that all services are functioning as expected. Thank You We know how important our services are to your entertainment & family, and we sincerely appreciate your patience and understanding while the data center team worked to get this resolved. https://status.cinevisa.com/ Wed, 11 Mar 2026 18:27:52 +0000 https://status.cinevisa.com/#59a6bccfe8e6e62e688708de953e9f1944299d54570a96f10982bea00c94048d VIP Lite recovered https://status.cinevisa.com/ Wed, 11 Mar 2026 17:58:13 +0000 https://status.cinevisa.com/#59a6bccfe8e6e62e688708de953e9f1944299d54570a96f10982bea00c94048d VIP Lite went down https://status.cinevisa.com/incident/847138 Wed, 11 Mar 2026 17:48:00 -0000 https://status.cinevisa.com/incident/847138#508753845fe7d2457de002e377a53412fbb5e7d5a1dea923d7d4589bb92d5bdb Incident: Temporary Service Interruption Status: Investigating / In Progress We are currently experiencing a temporary service interruption due to a power outage at the data center hosting part of our infrastructure. The data center engineering team has identified the issue and is actively working to restore power and services. Our team is monitoring the situation closely. Estimated resolution: within the next hour. ✅ No action is required from our VIP users. Your apps, settings, and credentials remain unchanged. Service will resume automatically once the data center power is restored. We appreciate your patience and will provide another update as soon as the service is fully restored. — Cinevisa TV Team https://status.cinevisa.com/ Sat, 07 Mar 2026 15:37:02 +0000 https://status.cinevisa.com/#7495fbf8805fb99094491bba2896e5a8028c9ad6ac7a72a2a6701653ab8b4ab1 Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Sat, 07 Mar 2026 14:07:37 +0000 https://status.cinevisa.com/#7495fbf8805fb99094491bba2896e5a8028c9ad6ac7a72a2a6701653ab8b4ab1 Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Thu, 05 Mar 2026 00:01:42 +0000 https://status.cinevisa.com/#bc10e6077528c1d56aacb583f84e207d8e41c64e6659835d5e71a87e3dc12201 Power EPG Addon recovered https://status.cinevisa.com/ Sat, 28 Feb 2026 02:31:35 +0000 https://status.cinevisa.com/#bc10e6077528c1d56aacb583f84e207d8e41c64e6659835d5e71a87e3dc12201 Power EPG Addon went down https://status.cinevisa.com/ Fri, 27 Feb 2026 21:01:41 +0000 https://status.cinevisa.com/#2526d1298fbea4677f3a71878bbf4c0130609182ecc7606ed33c11a8f1ef128b Power EPG Addon recovered https://status.cinevisa.com/ Fri, 27 Feb 2026 12:46:40 +0000 https://status.cinevisa.com/#2526d1298fbea4677f3a71878bbf4c0130609182ecc7606ed33c11a8f1ef128b Power EPG Addon went down https://status.cinevisa.com/ Thu, 26 Feb 2026 21:31:38 +0000 https://status.cinevisa.com/#109be409faf412ccdab22fe3904b4f40f9590287f2de69abbd66ecd1f0fa0a06 Power EPG Addon recovered https://status.cinevisa.com/ Thu, 26 Feb 2026 14:16:46 +0000 https://status.cinevisa.com/#109be409faf412ccdab22fe3904b4f40f9590287f2de69abbd66ecd1f0fa0a06 Power EPG Addon went down https://status.cinevisa.com/ Fri, 20 Feb 2026 23:31:37 +0000 https://status.cinevisa.com/#dca17294fd92609383da2783ef198bdeb61bd8e09ec6547ca2f32c178147179c Power EPG Addon recovered https://status.cinevisa.com/ Wed, 18 Feb 2026 13:16:41 +0000 https://status.cinevisa.com/#dca17294fd92609383da2783ef198bdeb61bd8e09ec6547ca2f32c178147179c Power EPG Addon went down https://status.cinevisa.com/ Thu, 12 Feb 2026 03:21:36 +0000 https://status.cinevisa.com/#9593a99fedd9f14999680d55571e5b01267ebd9d3def802d3f9039f6300e3f51 Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Thu, 12 Feb 2026 03:07:31 +0000 https://status.cinevisa.com/#9593a99fedd9f14999680d55571e5b01267ebd9d3def802d3f9039f6300e3f51 Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Thu, 22 Jan 2026 12:21:36 +0000 https://status.cinevisa.com/#9f4a9814548bb07547521ef2e1498ab719c0991b6747ee4fa4e3359e8b5600ca Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Thu, 22 Jan 2026 12:06:47 +0000 https://status.cinevisa.com/#9f4a9814548bb07547521ef2e1498ab719c0991b6747ee4fa4e3359e8b5600ca Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Tue, 20 Jan 2026 12:36:53 +0000 https://status.cinevisa.com/#500d5397df6e0dd19df3b5bde146c0e426c78ef73baf28c5619eb77ee2da3f23 Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Tue, 20 Jan 2026 12:07:24 +0000 https://status.cinevisa.com/#500d5397df6e0dd19df3b5bde146c0e426c78ef73baf28c5619eb77ee2da3f23 Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Tue, 20 Jan 2026 08:51:48 +0000 https://status.cinevisa.com/#ed7a489bfbe7a61a8a106f0b7859dcc258bea6b6ad06bcdf08a37ccc219d88e8 Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Tue, 20 Jan 2026 08:07:22 +0000 https://status.cinevisa.com/#ed7a489bfbe7a61a8a106f0b7859dcc258bea6b6ad06bcdf08a37ccc219d88e8 Cinevisa V2 (Premium version) went down https://status.cinevisa.com/ Sun, 18 Jan 2026 22:57:50 +0000 https://status.cinevisa.com/#27678883fa6b9d30e2661b65414678d3f59054e5c14fddc09196c99ad1a6dcd5 VIP Lite recovered https://status.cinevisa.com/ Sun, 18 Jan 2026 22:28:09 +0000 https://status.cinevisa.com/#27678883fa6b9d30e2661b65414678d3f59054e5c14fddc09196c99ad1a6dcd5 VIP Lite went down https://status.cinevisa.com/incident/219354 Sat, 17 Jan 2026 04:37:00 -0000 https://status.cinevisa.com/incident/219354#ebb362bc59b98b12986722acf6fd07a6eb917f8386183a5a30195c71843cd502 🔔 Service Access Notice – Temporary Connectivity Issues (in very rare cases) Some users may experience access issues due to DNS restrictions in certain regions. The Cinevisa service itself is online and operational. If you are affected, please try the steps below which have resolved access for many users: ✅ Recommended Fix • If you are using VisaTV Premium (Option 2), log in using VIP or VIP Proxy*. • If your app requires a manual server URL as smarters, use: https://vpn.iptvpro.stream + your credentials (username + password) 🔄 If You Are Already Logged In and Facing Errors Please log out and re-add your account: On VisaTV Premium / Tivimate-style apps: 1. Go to Settings 2. Select Playlists 3. Open Playlist Settings 4. Select your current playlist 5. Choose Delete Playlist 6. Restart the app 7. Log in again using your username and password On Smarters apps: • Delete the existing User/Profile • Re-add the account using your credentials and the server URL https://vpn.iptvpro.stream (instead of http://line.protv.cc = will not work anymore) These steps help bypass local DNS or ISP filtering and restore access in most cases. If issues persist, further solutions such as DNS change (use purple dns app available on firestick/android tvs )or VPN may be required. Kind regards, Cinevisa TV Team https://status.cinevisa.com/ Tue, 06 Jan 2026 17:36:43 +0000 https://status.cinevisa.com/#bee0e488b1507792573df1462eed543cbae10fe91c0a9c8e5955302352b776bf Cinevisa V2 (Premium version) recovered https://status.cinevisa.com/ Tue, 06 Jan 2026 17:07:34 +0000 https://status.cinevisa.com/#bee0e488b1507792573df1462eed543cbae10fe91c0a9c8e5955302352b776bf Cinevisa V2 (Premium version) went down https://status.cinevisa.com/incident/724114 Tue, 16 Sep 2025 16:59:00 -0000 https://status.cinevisa.com/incident/724114#512a45a0a4a6a0a4f0d8799573fb09819ca734db63708d006efcf7623c5ec3a9 Dear Customer, We are pleased to inform you that the VIP+ service is now back online. If you were using a temporary account during the downtime, please switch back to your original VIP+ account for full access. Thank you again for your patience and understanding while the datacenter issue was resolved. Best regards, Cinevisa TV Team https://status.cinevisa.com/incident/724114 Sun, 14 Sep 2025 13:07:00 -0000 https://status.cinevisa.com/incident/724114#040d3e060008295b0d88410214ed440c1f8b85783405ad42dabdb6b308853193 Dear Customer, Please do not change or touch the setup of your VIP+ account. The service will be back soon, as the datacenter area where it is hosted is currently experiencing electricity issues. The provider is working on a prompt solution, and the service is expected to be restored within the next 4 hours(ETA increased to under 24h). For your reference: • VIP Lite and V2 Premium were also lightly impacted but are already back online. • VIP+ should follow shortly once stability is confirmed. We sincerely thank you for your patience. 👉 (only if necessary please) If you urgently need access, you may request a temporary login for our secondary server (VIP Lite or V2 Premium) via Telegram or email. Best regards, Cinevisa TV Team https://status.cinevisa.com/incident/439783 Fri, 01 Nov 2024 19:03:00 -0000 https://status.cinevisa.com/incident/439783#0faf88c786edd98844d0451753737f3f07177dff2be2701b23fc06b8960a9060 Resolved for 99% of the cases. https://status.cinevisa.com/incident/439783 Sat, 05 Oct 2024 17:00:00 -0000 https://status.cinevisa.com/incident/439783#1890b6e31e3136f29389dc6ce3524999a1491c9a8f5d935d395ab2434792c986 🔔 Important News! 🔔 On this 14th year of service and bringing you the best channels and movies at an affordable price; a new unplanned issue/challenge started affecting our VIP/Lite service (in some areas like: UK, Italy, France, Portugal...). As you may know, Cloudflare.com (a reliable content delivery network) has this last week enforced a new ban on video streaming services, introducing strict limitations on this type of content. Unfortunately, this has directly impacted the use of Cloudflare for video streaming and resulted in degrading the experience of some users⚠️. (Cloudflare main purpose is to distribute the content worldwide at the highest speed possible and reduce any buffer). As we write this, We are actively exploring and testing alternative solutions to cloudflare service🔍, but we do not have an immediate fix to circumvent these restrictions. In the meantime, we strongly recommend that all our users the use of VPN solutions in regions impacted by the ban 🌍 . Please avoid submitting support tickets related to non-functional channels, as we are already aware and working to address the issue. However, we cannot guarantee a resolution at this stage without a Vpn in the future🚧. We recommend the following VPN services to our customers when using Cinevisa: for more privacy that will change your ip address/location and encrypt your data and offer the possibility to connect to the service with less restrictions 🔑 NordVPN : https://go.nordvpn.net/SH91q (note that NordVpn "Basic" is around 3$/m and can be used simultaneously on 10 different devices at the same time //which means one account can be shared with family/friends to reduce costs to the minimum) 🔑 Surfshark 🔑 Private Internet Access 🔑 ExpressVPN We appreciate your understanding and patience during this challenging time 🤝 we always take care of our customers. We will keep you updated as soon as we have new informations or implement a fix/potential solution 🔔. (note: that is a general issue that has impacted all our partners and competitors that were using cloudflare to offer a better experience for video streaming to users and not specially Cinevisa) Kind regards, Cinevisa TV Team -------------- Recap: You may experience interruptions and login errors during this time frame. its caused by cloudflare changing their terms and stopping video streaming services delivery in some countries like UK, Italy, France, Some areas in Canada... Solution 1: Try using a VPN and see if it resolves your issue as it was reported by some users that it fixed their connectivity issue Solution 2: bear with us, we will add extra access days to your account when we find a service replacement to the cloudflare delivery. (note this is a general issue and impacting other streaming services too) Note: As a VIP user You can reach us on telegram https://t.me/cinevisa to change your account settings if not set yet on VPN mode to try solution 1 And also, to try a temporary account (another Server) to try to access tv service with a different server url and credentials. (not guarantee 100% that it will work in your area, but we can try together) https://status.cinevisa.com/incident/219354 Mon, 12 Jun 2023 21:00:00 -0000 https://status.cinevisa.com/incident/219354#4f13358b9dd27e0bdc4ffa1101d5c45952c8325109e4674c2927b2bb627a2975 We are performing a major maintenance of the system right now (VIP service only will be impacted during the maintenance) We are planning for this upcoming scheduled maintenance tonight on 13-June-2023 between (01:00 to 03:00 am GMT+2/UTC+2) as there is no major soccer/sports events. You may experience interruptions for maximum 2Hours Thank you for your continuous support and understanding. The VIP Service will be back automatically for you once we finish, no need to create any ticket. -------------- You may experience interruptions and login errors during this time frame. As a VIP user You can reach us on email or telegram at https://t.me/cinevisa for a temporary account to access tv service with a different server url and credentials during this period. Kind regards, Cinevisa TV Team https://status.cinevisa.com/incident/215314 Thu, 08 Jun 2023 22:00:00 -0000 https://status.cinevisa.com/incident/215314#aefc1af9e5f3e08b38d2f50dad476171f69acea71c410db5068f3526513c1a0b Good news ahead: V1 is now fully restored, and service secured. You can now access the service and view your favorite channels. Please ensure you follow the setup info/guide sent via email/communicated via chat to be able to connect to V1 service since you’ll need to enter your new credentials and a new server url (previous credentials are deleted) - If you already have Smarters/tivimate/gse/ibo player; keep it installed you’ll simply need to delete your current profile inside the app (log out from profile area// delete current playlist// or clear the app data without uninstalling) (you can request your new login info via email/telegram if you didn't receive it yet) https://status.cinevisa.com/incident/215913 Tue, 06 Jun 2023 22:00:00 -0000 https://status.cinevisa.com/incident/215913#3d0c0754826d9cbebd8fe6acd2d352be8c0490213e36fad88f9bcdd90a461c47 Good news ahead: V2 Bulky is now fully restored, and service secured. You can now access the service and view your favorite channels. no change need on your side to connect to the service (just do a hard reboot of your router/and your streaming box by unplugging from electricity for 30 seconds to clear the cache of the app and then turn it on & enjoy the service) https://status.cinevisa.com/incident/215219 Fri, 02 Jun 2023 14:45:00 -0000 https://status.cinevisa.com/incident/215219#94f89fb56cfa7f8433a2d076bcf3fac49d1a530c0b339381e7aad75c77eaa21b VIP Service is under quick maintenance for 15-30minute before weekend events. (No need to change anything on your app settings). Service will be back automatically once tho optimisations are done on server database from our side. https://status.cinevisa.com/incident/215913 Fri, 02 Jun 2023 10:00:00 -0000 https://status.cinevisa.com/incident/215913#c08945ee02efd3d28a2f62f6adec31a190db3d45f36f3d91d1bfbf9a82915bc1 After successfully bringing the service back 1st June, after a hard power failure from the datacenter that caused lost backup & data for V2 Bulky service. We would like to inform you about a maintenance system that will temporarily impact certain aspects of the premium v2 bulkt during the first days of service. During this time, you may experience intermittent periods of system downtime and fluctuations in functionality. We kindly ask for your patience and understanding as we work diligently to improve our systems and ensure a seamless experience for you like before. We understand the importance of a stable and reliable system for your viewing experience, and we apologize for any inconvenience this may cause. Our team is committed to minimizing disruption and providing a robust platform that's why We've been working on it almost 24/7 lately. Note: that our trade-in your current V1(legacy) or V2 Bulky account value offer is still ON and available if you want to switch for our latest and better services VIP & VIP Lite. We're stopping the V1 Premium/V2 bulky server in 2024 when all current v1 accounts expire. Keepin Only VIP/VIP Lite/V2 Core Servers after 2024 for the best reliability and experience Kind regards, Cinevisa TV Team Reminder: to receive the coupon that will take into consideration: the billing cycle + duration left of the account + initial payment (if promo) : to upgrade/migrate so you can receive a new account with a new expiration date. form link: https://cinevisa.com/special-cinevisa-form https://status.cinevisa.com/incident/210978 Thu, 01 Jun 2023 13:38:00 -0000 https://status.cinevisa.com/incident/210978#f8df9e34e38652423beaa2d374b75ef13a46b14bb88d89dd14a51eeb921ba806 2nd June 9AM UTC+1: The. Premium V2 Bulky service restored and back online as promised. make sure to edit the settings inside Smarters/tivimate and use http://line.mytv-group.com as server url instead of http://go.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) Enjoy! 1st June 7PM UTC+1: The premium service v1 is now back online as promised: make sure to edit the settings inside Smarters/tivimate and use http://ottbest.net as server url instead of http://pr.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) +Bonus duration access will be added later to each account (we are now focused on v2 bulky) +If you took part of the Trade-in coupon offer: you can keep your v1 account until its initial expiry feel free to use as a secondary account on another device or as backup service in tandem with the new VIP account received. Enjoy! --------------- https://status.cinevisa.com/incident/214498 Thu, 01 Jun 2023 03:39:00 -0000 https://status.cinevisa.com/incident/214498#fe7df5b4f10752aeba07de897f1c403556d951b634e934c9cb8f7594a668a371 Some few Canadian Channels in the (CA/English) group are not available at the moment, it's reported and being restored. it will be automatically up for you when it's fixed once source is back online. You can view and enjoy other channels/movies/series in the meantime. Thank you for your understanding. https://status.cinevisa.com/incident/210978 Tue, 23 May 2023 10:13:00 -0000 https://status.cinevisa.com/incident/210978#bfb6f8bc8ad1531c26493f5ec27b3aabcab1ebf77706c7f4bd0989b950e5c945 2nd June 9AM UTC+1: The. Premium V2 Bulky service restored and back online as promised. make sure to edit the settings inside Smarters/tivimate and use http://line.mytv-group.com as server url instead of http://go.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) Enjoy! 1st June 7PM UTC+1: The premium service v1 is now back online as promised: make sure to edit the settings inside Smarters/tivimate and use http://ottbest.net as server url instead of http://pr.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) +Bonus duration access will be added later to each account (we are now focused on v2 bulky) +If you took part of the Trade-in coupon offer: you can keep your v1 account until its initial expiry feel free to use as a secondary account on another device or as backup service in tandem with the new VIP account received. Enjoy! --------------- 30-May Update: remaining time for full Repair should be done under 3 days for V1/V2 Bulky (it will come back to normal and no change is needed from your side) of course, we'll add extra time on each account as compensation of the downtime) Otherwise, you can still use the trade-in offer/coupon to upgrade to VIP or replace with VIP lite if you are in hurry) Reminder of the trade-in/current offer: receive coupon that will take in consideration : the billing cycle + duration left on your account + initial payment (if promo pricing ) : to upgrade/migrate so you can receive a new account with a new expiration date (the traded account is considered cancelled but you can still use it (V1/V2) as secondary/backup account until its expiration - when it's restored) + 24-May @11pm UTC+1: "V2 Core" service is now restored. RECAP of the situation: VIP Service : Online (not related to the news) VIP Lite Service: Online (not related to the news) PremiumV2 Core service : NOW Online (impacted yesterday but is back online) PremiumV2 Bulky : Offline (not restored yet - Repair should be done in the next 3 days ) Oldest PremiumV1(legacy) : Offline (not restored yet) ————————— Older messages: In a previous communication, we informed you about a planned major upgrade that was scheduled for 24-May-2023, between 1 pm - 4 pm UTC. Regrettably, during this process, an unforeseen electrical failure occurred at our data centers, causing a delay in both the upgrade and the restoration of our services. As of now, our backup is not accessible. Our technical team is diligently working to restore the Premium Services V1/V2, but according to our initial estimate, this may take between 48 to 72 hours. This is the first time in our seven years of service that we've encountered such an electrical failure from the data center side. Rest assured, we are fully committed to rectifying this situation as swiftly as possible - we understand the frustration, as many of our own team members and families are also waiting to enjoy their favorite movies on our platform. As a measure to keep you connected with our services, we're offering two potential solutions that were suggested in the previous email. the solutions available right now are : if not urgent, wait for repair of V1 / V2 bulky service the initial estimated repair time for V1/V2 bulky is around 3 days (it will come back to normal and no change is needed from your side) of course, we'll add extra time on each account as compensation. or if urgent , switch to vip or vip lite at nominal prices during this event: - you can fill the form sent to you via email to receive coupon that will take in consideration :the billing cycle + duration left of the account + initial payment (if promo ) : to upgrade/migrate so you can receive a new account with a new expiration date. form link: https://cinevisa.com/special-cinevisa-form Kind regards, Cinevisa TV Team https://status.cinevisa.com/incident/210978 Tue, 23 May 2023 10:13:00 -0000 https://status.cinevisa.com/incident/210978#bfb6f8bc8ad1531c26493f5ec27b3aabcab1ebf77706c7f4bd0989b950e5c945 2nd June 9AM UTC+1: The. Premium V2 Bulky service restored and back online as promised. make sure to edit the settings inside Smarters/tivimate and use http://line.mytv-group.com as server url instead of http://go.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) Enjoy! 1st June 7PM UTC+1: The premium service v1 is now back online as promised: make sure to edit the settings inside Smarters/tivimate and use http://ottbest.net as server url instead of http://pr.cinevi.org (this url will be activated later) (+your regular username and password to connect back to the service) +Bonus duration access will be added later to each account (we are now focused on v2 bulky) +If you took part of the Trade-in coupon offer: you can keep your v1 account until its initial expiry feel free to use as a secondary account on another device or as backup service in tandem with the new VIP account received. Enjoy! --------------- 30-May Update: remaining time for full Repair should be done under 3 days for V1/V2 Bulky (it will come back to normal and no change is needed from your side) of course, we'll add extra time on each account as compensation of the downtime) Otherwise, you can still use the trade-in offer/coupon to upgrade to VIP or replace with VIP lite if you are in hurry) Reminder of the trade-in/current offer: receive coupon that will take in consideration : the billing cycle + duration left on your account + initial payment (if promo pricing ) : to upgrade/migrate so you can receive a new account with a new expiration date (the traded account is considered cancelled but you can still use it (V1/V2) as secondary/backup account until its expiration - when it's restored) + 24-May @11pm UTC+1: "V2 Core" service is now restored. RECAP of the situation: VIP Service : Online (not related to the news) VIP Lite Service: Online (not related to the news) PremiumV2 Core service : NOW Online (impacted yesterday but is back online) PremiumV2 Bulky : Offline (not restored yet - Repair should be done in the next 3 days ) Oldest PremiumV1(legacy) : Offline (not restored yet) ————————— Older messages: In a previous communication, we informed you about a planned major upgrade that was scheduled for 24-May-2023, between 1 pm - 4 pm UTC. Regrettably, during this process, an unforeseen electrical failure occurred at our data centers, causing a delay in both the upgrade and the restoration of our services. As of now, our backup is not accessible. Our technical team is diligently working to restore the Premium Services V1/V2, but according to our initial estimate, this may take between 48 to 72 hours. This is the first time in our seven years of service that we've encountered such an electrical failure from the data center side. Rest assured, we are fully committed to rectifying this situation as swiftly as possible - we understand the frustration, as many of our own team members and families are also waiting to enjoy their favorite movies on our platform. As a measure to keep you connected with our services, we're offering two potential solutions that were suggested in the previous email. the solutions available right now are : if not urgent, wait for repair of V1 / V2 bulky service the initial estimated repair time for V1/V2 bulky is around 3 days (it will come back to normal and no change is needed from your side) of course, we'll add extra time on each account as compensation. or if urgent , switch to vip or vip lite at nominal prices during this event: - you can fill the form sent to you via email to receive coupon that will take in consideration :the billing cycle + duration left of the account + initial payment (if promo ) : to upgrade/migrate so you can receive a new account with a new expiration date. form link: https://cinevisa.com/special-cinevisa-form Kind regards, Cinevisa TV Team https://status.cinevisa.com/incident/210603 Mon, 22 May 2023 09:51:00 -0000 https://status.cinevisa.com/incident/210603#a311117c1508993cab201a79ef670ea0bed102faba41eaae851681a22aba5e55 Due to our commitment to delivering the best service possible, we are performing a major maintenance of the system to prepare for some major sports events coming this month. (VIP service only will be impacted during the maintenance) We are planning for this upcoming scheduled maintenance tonight on 23-May-2023 between (00:00 to 02:00 am GMT+2/UTC+2) You may experience interruptions for maximum 2Hours Thank you for your continuous support and understanding. The VIP Service will be back automatically for you once we finish, no need to create any ticket. -------------- Kind regards, Cinevisa TV Team https://status.cinevisa.com/incident/204436 Sun, 07 May 2023 12:00:00 -0000 https://status.cinevisa.com/incident/204436#aa93288142ff2369a88a9be78683813948420a4e0296c7bf4d437209f0653ea5 Maintenance completed https://status.cinevisa.com/incident/204436 Sun, 07 May 2023 09:45:00 -0000 https://status.cinevisa.com/incident/204436#d3e3d71aa1a5f7e194dc3f1faff7dedfbaaeeba6e62dc78556fd04b5bb168121 Hello Fellas ✌ Due to our commitment to deliver the best service possible, we are doing a major maintenance on the system to prepare for today's big UFC event and some other major sports games. (VIP service only will be impacted during the maintenance) Planned Maintenance 07-May between (10 am - 1 pm UTC).(10h to 13h GMT) this is the only timeframe we found with no special events broadcasted. You may experience interruptions for maximum 2-3H (offline-Online status) Thank you for your continuous support and understanding. The VIP Service will be back automatically for you once we finish, no need to create any ticket. https://status.cinevisa.com/incident/119050 Tue, 20 Sep 2022 01:00:00 -0000 https://status.cinevisa.com/incident/119050#22c57b9d0280c68725d72be6afaac4b6a1297e9819e6491b2925845a1c81e8ed Maintenance completed https://status.cinevisa.com/incident/119050 Mon, 19 Sep 2022 22:00:00 -0000 https://status.cinevisa.com/incident/119050#450fed28f4633b0026797e624ed95fc1a91c34c8328635cb21e48f64d39fe6e3 Hello Fellas ✌ Due to our commitment to deliver the best service possible, we are doing a major upgrade on the system. (VIP service only will be impacted during the maintenance) We are planning for this major upgrade on 19-September-2022 between (11 pm - 2 am UTC).(23h to 2h GMT) You may experience interruptions for maximum 2/3H Thank you for your continuous support and understanding. The VIP Service will be back automatically for you once we finish, no need to create any ticket. -------------- We’re gearing up for and building Cinevisa TV to be better than ever in 2022 and beyond! Kind regards, https://status.cinevisa.com/incident/117698 Tue, 13 Sep 2022 20:59:00 -0000 https://status.cinevisa.com/incident/117698#01f79b6e3e72eadab1cd3085e018f6a97a07836cc3b2e4123cbf2c26fabe19e9 Maintenance completed https://status.cinevisa.com/incident/117698 Tue, 13 Sep 2022 19:55:00 -0000 https://status.cinevisa.com/incident/117698#0b2aff2ffa33ba4b34ca8569b03022f6d69098280ea3a8808f4ccbc03cd2a569 After receiving some reports that the service is not working in some area in N.A we're rebooting the dns servers to try to fix that asap for you guys! Should be automatically back online as soon as we finish the reboot (10-15 minutes) Confirmed status: Reboot is currently ongoing for the VIP service after DDos attacks, the service is going back online very soon as the servers are starting up