Created

2nd June 9AM UTC+1: The. Premium V2 Bulky service restored and back online as promised.
make sure to edit the settings inside Smarters/tivimate and use http://line.mytv-group.com
as server url instead of http://go.cinevi.org (this url will be activated later)
(+your regular username and password to connect back to the service)

Enjoy!

1st June 7PM UTC+1: The premium service v1 is now back online as promised:
make sure to edit the settings inside Smarters/tivimate and use http://ottbest.net as server url instead of http://pr.cinevi.org (this url will be activated later)
(+your regular username and password to connect back to the service)

+Bonus duration access will be added later to each account (we are now focused on v2 bulky)

+If you took part of the Trade-in coupon offer: you can keep your v1 account until its initial expiry feel free to use as a secondary account on another device or as backup service in tandem with the new VIP account received.
Enjoy!

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30-May Update: remaining time for full Repair should be done under 3 days for V1/V2 Bulky (it will come back to normal and no change is needed from your side)
of course, we'll add extra time on each account as compensation of the downtime)

Otherwise, you can still use the trade-in offer/coupon to upgrade to VIP or replace with VIP lite if you are in hurry)

Reminder of the trade-in/current offer: receive coupon that will take in consideration : the billing cycle + duration left on your account + initial payment (if promo pricing ) : to upgrade/migrate so you can receive a new account with a new expiration date (the traded account is considered cancelled but you can still use it (V1/V2) as secondary/backup account until its expiration - when it's restored)

• 24-May @11pm UTC+1: "V2 Core" service is now restored.

RECAP of the situation:
VIP Service : Online (not related to the news)
VIP Lite Service: Online (not related to the news)
PremiumV2 Core service : NOW Online (impacted yesterday but is back online)

PremiumV2 Bulky : Offline (not restored yet - Repair should be done in the next 3 days )
Oldest PremiumV1(legacy) : Offline (not restored yet)
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Older messages:

In a previous communication, we informed you about a planned major upgrade that was scheduled for 24-May-2023, between 1 pm - 4 pm UTC. Regrettably, during this process, an unforeseen electrical failure occurred at our data centers, causing a delay in both the upgrade and the restoration of our services. As of now, our backup is not accessible.

Our technical team is diligently working to restore the Premium Services V1/V2, but according to our initial estimate, this may take between 48 to 72 hours. This is the first time in our seven years of service that we've encountered such an electrical failure from the data center side. Rest assured, we are fully committed to rectifying this situation as swiftly as possible - we understand the frustration, as many of our own team members and families are also waiting to enjoy their favorite movies on our platform.

As a measure to keep you connected with our services, we're offering two potential solutions that were suggested in the previous email.

the solutions available right now are : if not urgent, wait for repair of V1 / V2 bulky service
the initial estimated repair time for V1/V2 bulky is around 3 days (it will come back to normal and no change is needed from your side)
of course, we'll add extra time on each account as compensation.

or if urgent , switch to vip or vip lite at nominal prices during this event:
- you can fill the form sent to you via email to receive coupon that will take in consideration :the billing cycle + duration left of the account + initial payment (if promo ) : to upgrade/migrate so you can receive a new account with a new expiration date.
form link: https://cinevisa.com/special-cinevisa-form

Kind regards,
Cinevisa TV Team