Resolved
VIP+ Elecricity issue
Started 14 Sep at 02:07pm BST, resolved 16 Sep at 05:59pm BST.
Resolved
Dear Customer,
We are pleased to inform you that the VIP+ service is now back online.
If you were using a temporary account during the downtime, please switch back to your original VIP+ account for full access.
Thank you again for your patience and understanding while the datacenter issue was resolved.
Best regards,
Cinevisa TV Team
Created
Dear Customer,
Please do not change or touch the setup of your VIP+ account.
The service will be back soon, as the datacenter area where it is hosted is currently experiencing electricity issues. The provider is working on a prompt solution, and the service is expected to be restored within the next 4 hours(ETA increased to under 24h).
For your reference:
• VIP Lite and V2 Premium were also lightly impacted but are already back online.
• VIP+ should follow shortly once stability is confirmed.
We sincerely thank you for your patience.
👉 (only if necessary please) If you urgently need access, you may request a temporary login for our secondary server (VIP Lite or V2 Premium) via Telegram or email.
Best regards,
Cinevisa TV Team