Resolved

VIP Service restored

✅ Resolved: All Services Restored
Current Status: Resolved
Impacted Services: All Services

Update Summary
We are pleased to report that all systems are now fully back online and operating normally.

Incident Details & Root Cause
This temporary service disruption was caused by an unexpected power outage at our primary data center. The data center infrastructure team has successfully restored power, stabilized the environment, and verified that all services are functioning as expected.

Thank You
We know how important our services are to your entertainment & family, and we sincerely appreciate your patience and understanding while the data center team worked to get this resolved.

Degraded

VIP Service status:

Incident: Temporary Service Interruption
Status: Investigating / In Progress

We are currently experiencing a temporary service interruption due to a power outage at the data center hosting part of our infrastructure.

The data center engineering team has identified the issue and is actively working to restore power and services. Our team is monitoring the situation closely.

Estimated resolution: within the next hour.

✅ No action is required from our VIP users.
Your apps, settings, and credentials remain unchanged. Service will resume automatically once the data center power is restored.

We appreciate your patience and will provide another update as soon as the service is fully restored.

— Cinevisa TV Team