Degraded
VIP Service maintenance
We are performing a major maintenance of the system right now
(VIP service only will be impacted during the maintenance)
We are planning for this upcoming scheduled maintenance tonight on 13-June-2023 between (01:00 to 03:00 am GMT+2/UTC+2) as there is no major soccer/sports events.
You may experience interruptions for maximum 2Hours
Thank you for your continuous support and understanding.
The VIP Service will be back automatically for you once we finish, no need to create any ticket.
You may experience interruptions and login errors during this time frame.
As a VIP user You can reach us on email or telegram at https://t.me/cinevisa for a temporary account to access tv service with a different server url and credentials during this period.
Kind regards,
Cinevisa TV Team
Resolved
V1 Info
Service is working (if you downloaded the playlist already-stored in the device /don't press on refresh playlist too much)
We would like to inform you about a maintenance system that will temporarily impact certain aspects of the premium v1 during the first day of service.
We are still emailing each user the new credentials to access the service securely.
We kindly ask for your patience and understanding as we work diligently to improve our systems and ensure a seamless experience for you like before.
We understand the importance of a stable and reliable system for your viewing experience, and we apologize for any inconvenience this may cause. Our team is committed to minimizing disruption and providing a robust platform that's why We've been working on it almost 24/7 lately.
Note: that our trade-in your current V1(legacy) account value offer is still ON and available if you want to switch for our latest and better services VIP & VIP Lite.
We're stopping the V1 Premium server in 2024 when all current v1 accounts expire.
Kind regards,
Cinevisa TV Team
Reminder: to receive the coupon that will take into consideration: the billing cycle + duration left of the account + initial payment (if promo) : to upgrade/migrate so you can receive a new account with a new expiration date.
form link:
https://cinevisa.com/special-cinevisa-form
Degraded
Maintenance System for V1
After successfully bringing the service back yesterday, after a hard power failure from the datacenter that caused lost backup & data for V1 service.
We would like to inform you about a maintenance system that will temporarily impact certain aspects of the premium v1 during the first days of service. During this time, you may experience intermittent periods of system downtime and fluctuations in functionality.
We kindly ask for your patience and understanding as we work diligently to improve our systems and ensure a seamless experience for you like before.
We understand the importance of a stable and reliable system for your viewing experience, and we apologize for any inconvenience this may cause. Our team is committed to minimizing disruption and providing a robust platform that's why We've been working on it almost 24/7 lately.
Note: that our trade-in your current V1(legacy) account value offer is still ON and available if you want to switch for our latest and better services VIP & VIP Lite.
We're stopping the V1 Premium server in 2024 when all current v1 accounts expire.
Kind regards,
Cinevisa TV Team
Reminder: to receive the coupon that will take into consideration: the billing cycle + duration left of the account + initial payment (if promo) : to upgrade/migrate so you can receive a new account with a new expiration date.
form link:
https://cinevisa.com/special-cinevisa-form
Degraded
V2 bulky Maintenance System
After successfully bringing the service back 1st June, after a hard power failure from the datacenter that caused lost backup & data for V2 Bulky service.
We would like to inform you about a maintenance system that will temporarily impact certain aspects of the premium v2 bulkt during the first days of service. During this time, you may experience intermittent periods of system downtime and fluctuations in functionality.
We kindly ask for your patience and understanding as we work diligently to improve our systems and ensure a seamless experience for you like before.
We understand the importance of a stable and reliable system for your viewing experience, and we apologize for any inconvenience this may cause. Our team is committed to minimizing disruption and providing a robust platform that's why We've been working on it almost 24/7 lately.
Note: that our trade-in your current V1(legacy) or V2 Bulky account value offer is still ON and available if you want to switch for our latest and better services VIP & VIP Lite.
We're stopping the V1 Premium/V2 bulky server in 2024 when all current v1 accounts expire.
Keepin Only VIP/VIP Lite/V2 Core Servers after 2024 for the best reliability and experience
Kind regards,
Cinevisa TV Team
Reminder: to receive the coupon that will take into consideration: the billing cycle + duration left of the account + initial payment (if promo) : to upgrade/migrate so you can receive a new account with a new expiration date.
form link:
https://cinevisa.com/special-cinevisa-form
Resolved
VIP Service
VIP Service is under quick maintenance for 15-30minute before weekend events. (No need to change anything on your app settings). Service will be back automatically once tho optimisations are done on server database from our side.
Downtime
V1/V2 Bulky Incident INFO & Solutions
2nd June 9AM UTC+1: The. Premium V2 Bulky service restored and back online as promised.
make sure to edit the settings inside Smarters/tivimate and use http://line.mytv-group.com
as server url instead of http://go.cinevi.org (this url will be activated later)
(+your regular username and password to connect back to the service)
Enjoy!
1st June 7PM UTC+1: The premium service v1 is now back online as promised:
make sure to edit the settings inside Smarters/tivimate and use http://ottbest.net as server url instead of http://pr.cinevi.org (this url will be activated later)
(+your regular username and password to connect back to the service)
+Bonus duration access will be added later to each account (we are now focused on v2 bulky)
+If you took part of the Trade-in coupon offer: you can keep your v1 account until its initial expiry feel free to use as a secondary account on another device or as backup service in tandem with the new VIP account received.
Enjoy!
30-May Update: remaining time for full Repair should be done under 3 days for V1/V2 Bulky (it will come back to normal and no change is needed from your side)
of course, we'll add extra time on each account as compensation of the downtime)
Otherwise, you can still use the trade-in offer/coupon to upgrade to VIP or replace with VIP lite if you are in hurry)
Reminder of the trade-in/current offer: receive coupon that will take in consideration : the billing cycle + duration left on your account + initial payment (if promo pricing ) : to upgrade/migrate so you can receive a new account with a new expiration date (the traded account is considered cancelled but you can still use it (V1/V2) as secondary/backup account until its expiration - when it's restored)
- 24-May @11pm UTC+1: "V2 Core" service is now restored.
RECAP of the situation:
VIP Service : Online (not related to the news)
VIP Lite Service: Online (not related to the news)
PremiumV2 Core service : NOW Online (impacted yesterday but is back online)
PremiumV2 Bulky : Offline (not restored yet - Repair should be done in the next 3 days )
Oldest PremiumV1(legacy) : Offline (not restored yet)
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Older messages:
In a previous communication, we informed you about a planned major upgrade that was scheduled for 24-May-2023, between 1 pm - 4 pm UTC. Regrettably, during this process, an unforeseen electrical failure occurred at our data centers, causing a delay in both the upgrade and the restoration of our services. As of now, our backup is not accessible.
Our technical team is diligently working to restore the Premium Services V1/V2, but according to our initial estimate, this may take between 48 to 72 hours. This is the first time in our seven years of service that we've encountered such an electrical failure from the data center side. Rest assured, we are fully committed to rectifying this situation as swiftly as possible - we understand the frustration, as many of our own team members and families are also waiting to enjoy their favorite movies on our platform.
As a measure to keep you connected with our services, we're offering two potential solutions that were suggested in the previous email.
the solutions available right now are : if not urgent, wait for repair of V1 / V2 bulky service
the initial estimated repair time for V1/V2 bulky is around 3 days (it will come back to normal and no change is needed from your side)
of course, we'll add extra time on each account as compensation.
or if urgent , switch to vip or vip lite at nominal prices during this event:
- you can fill the form sent to you via email to receive coupon that will take in consideration :the billing cycle + duration left of the account + initial payment (if promo ) : to upgrade/migrate so you can receive a new account with a new expiration date.
form link: https://cinevisa.com/special-cinevisa-form
Kind regards,
Cinevisa TV Team
Maintenance